Refund policy

Refund Policy – Balbina Style

At Balbina Style, we are committed to providing high-quality shoes and handbags along with excellent customer service. If you are not fully satisfied with your purchase, we offer a return and refund policy under the following conditions:

1. Eligibility for Returns & Refunds

We accept returns if:

  • The item is unused, in its original packaging, and in the same condition as received.

  • A return request is made within 3 days of receiving the product.

  • Items purchased on sale or promotional discounts are not eligible for a refund unless defective.

2. Non-Returnable Items

We do not accept returns or refunds for:

  • Used, damaged, or altered items

  • Customized or personalized products

  • Gift cards or promotional items

3. Return & Refund Process

  1. Contact Us – Email us at balbinatradingae@gmail.com or WhatsApp us at +971 56 1858219 with your order details and reason for return.

  2. Approval & Instructions – Once approved, we will provide return shipping instructions.

  3. Return the Item – The item must be shipped back within 3 days of approval.

  4. Inspection & Refund – After receiving and inspecting the item, we will issue a refund if it meets our return criteria.

4. Delivery Charges & Refunds

  • Delivery charges of 30 AED are non-refundable and will be deducted from the refund amount if applicable.

5. Refund Processing

  • Approved refunds are processed within 5–7 business days to your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued as store credit or via bank transfer.

6. Damaged or Defective Items

  • If your order arrives damaged or defective, contact us within 24 hours of delivery with clear photos.

  • We will arrange a replacement or full refund at no extra cost.

7. Contact Us

For any refund or return inquiries: